Here's what those symbols next to the email in the Prospector Chrome extension mean:
When we do our verification check, we go out to the mail server and do a request for verification on the email address. When we get a "yes" response that we feel we can trust, we call that a Verified and give it the green check mark. For example: We recommend that you stick to using ONLY the Verified emails in your prospecting and can not guarantee deliverability for other statuses.
Sometimes a mail server responds in ways we can't trust. For example it might say "yes" to everything no matter what, or just decline the response. When that happens, we return the Unverified status with the ? symbol. This is to save you from a false positive and bounced email.
If we have a record of a successful email sent to someone else from that same company, we will put the email in that format and call it "Best Guess" and you'll see the grey circle symbol with check-mark.
Finally, when we know the email has bounced in the past, we give it the grey X and mark it Bounced. Bounced emails will be captured to LeadIQ campaigns, but will NOT be exported to integrations such as Salesforce or Salesloft.
Edited by User (Unverified)
There will be times that you or one of your team members may need to edit or update the email address of a lead. It will update the status icon to that of a grey circle with pencil in the middle. Edited by User (Unverified) emails are saved locally and will be visible only to you and your team.
If you have any trouble, please contact our Support team by clicking "Submit a request" at the top right of this page for further assistance.