Contact Tracking FAQs

How to create a new field mapping?

1. 1. Go to “Setup”.
   2. Search “Custom Settings” in the Quick Find Box.
   3. Click the “Custom Settings” in search results.
   4. Select the "IQ Contact Tracking Field Settings on the list of the custom settings.
   5. Click the “New” button

6. In the field “Name” you can type whatever you want. Only one condition - it should be unique across these custom settings.
7. In the field “JSON Field Name” you should type one of the following values which are supported by our tracking API: companyName, companyDomain, firstName, lastName, title, email, personalLinkedInUrl, salesforceRecordId.
8. In the field “Field API Name'' you should type the full path to the field. For example, you would like to map contact email field.
9. You should check the object API name. You need to go to the “Object Manager” in the “Setup” page. Search for your object. Click on it.

10. Check the Object API name. It's the first part of our full path.
11. Go to the “Fields & Relationships” tab of the current object.
12. Search for the selected field, in our example - its email.
13. Click on it.

14. Check the “Field Name” field. It's the second part of our full path.
15. Let's configure our full path. Full path = OBJECT_API_NAME.FIELD_API_NAME. In our example: Contact.Email
16. What if we need some kind of nested (lookup) field, for instance contact account name. Let's check it.
17. First part is still the same - Contact.
18. Go to the contact fields and search for “Account”.

19. Again we look at the “Field Name” and see “Account” -> it's the second part of our full path.
20. Go to the Account object, click on the “Fields & Relationships” section, search for the “Name” -> click on it.

21. Check for the “Field Name” field. -> It's the last part of our full path.
22. Full path = Contact.Account.Name
23. General full path = OBJECT_API_NAME.NESTED_LOOKUP_NAME{0, N}.FIELD_API_NAME.

What is "IQ Contact Tracking Job Query Interval" under "IQ General Settings"?

• This is the interval between the two contact tracking jobs. The first job fetches the contact from the report to start tracking. The second job will fetch the results and create custom object records.
• This field has a default value of 1 and can be left unchanged.
• Note: This field cannot be 0.

What are the fields available on LeadIQ custom object?

First Name	Field Type
Past Account	Reference
Past Contact	Reference
Past Title	Reference
Job Change Detected Date	Date
Current Job Start Date	Date
Current Job Started Within Last 6 Months	Boolean (Formula)
Is Created By LeadIQ	Boolean
No Longer At Company	Boolean
Current Lead	Reference
Current Contact	Reference
Source Report	String
LinkedIn URL	URL
Current Email	Email
Work Email Status	String
Mobile Phone	Phone
Other Phones	TextArea
Title Level	String
Title Domain	String
Employee Count	String
Current Company Industry	String
Current Company LinkedIn URL	URL
Created by Id	Id
Current Account	Reference
Current Account Type	String (Formula)
Current Company	String
Current Company Domain	URL
Current Company Employees	Number
Current Lead Is Converted	Boolean (Formula)
Current Lead Status	String (Formula)
Current Title	String
Date Added to LeadIQ	Date
First Name	String
Contact Tracking Name	String
Last Name	String
Owner	String (Formula)
Past Account Owner	String (Formula)
Past Account Type	String (Formula)
Past Company	String
Past Company Domain	URL
Past Lead	Reference
Past Lead Status	String (Formula)
Last Modified by Id	Reference
Owner Id	Reference

If you have any questions about Contact Tracking, you can reach out to the LeadIQ Support Team by clicking Submit a Request at the top right of this page.