Gong Engage FAQs

How does the Gong integration work?

Unlike our other integration, Gong’s Engage integration is done using Salesforce or HubSpot as the source of truth.

For admins, this means that their Salesforce or HubSpot settings control data quality/governance. There are no specific Gong Engage settings to change in LeadIQ. 

From a user perspective, the experience is similar to Outreach and Salesloft. Users can select their Gong Flow, see whether a contact is already in a flow, and capture them to the specified flow.

Are individual users able to set up Gong integration?

No - Gong Engage can only be turned on by an Admin team-wide.

Is one-click update available for Gong Engage?

Yes, users can capture directly to the Gong Flow they pick.

If records are already in Salesforce but not in Gong, will there not be a delay?

Correct, the delay (usually less than 15 minutes) is only for a new Salesforce record. When that delay occurs, a message on the Gong icon states that the record is pending. This message will remain until the sync between Salesforce and Gong is complete.

Records not found in Salesforce or HubSpot are not exported to Gong Engage. 

Do users have to add a prospect to a flow? Or can they just create a record in Engage?

Whenever an exact match is found in Salesforce or HubSpot, LeadIQ will link that record to the record within a Gong Engage flow, regardless of whether LeadIQ created or updated it.

Please note: If you create a record in Salesforce or HubSpot without selecting a flow, no objects will be created in Gong Engage.

How does LeadIQ detect if there is a duplicate in Gong?

LeadIQ will check for duplicates in Salesforce as we normally do (Name and exact Email). If there is a duplicate, when you hover over the Gong icon it will prompt you with a message saying to make a selection on the Salesforce icon first before a flow can be assigned.

Are there any additional field mappings or settings that need to be made for users to use this integration?

No - Gong Engage will detect field mappings from Salesforce. 

Will there be a hyperlink in Gong Engage, or will that not work as well because of the 15-minute delay for net new records?

There is no hyperlink to Gong Engage currently. Since no records are created in Gong, there is nothing to hyperlink there as you would with Salesloft or Outreach.

What happens if I close the extension before the net new record is synced to Gong Engage?

As long as the record has been synced to Salesforce, you can close the extension and it will be moved to the flow when ready.

If you have any questions about Gong Engage, you can reach out to the LeadIQ Support Team by clicking Submit a Request at the top right of this page.