Uptime, SLA, and Support Response Times

At LeadIQ, we are committed to providing a reliable and responsive experience for our users. This article outlines our service availability, downtime protocols, and support response times.

Service Availability & Uptime

We understand that platform reliability is essential to your workflow. That’s why we aim to maintain high availability across all our services.

You can always check the current and historical system status at our public status page:
LeadIQ System Status

Our platform is monitored 24/7, and we strive for an uptime of 99.9% or higher.

Downtime & Maintenance

In the rare event of downtime or scheduled maintenance, we will:

• Post real-time updates on sla.leadiq.com

• Work to resolve issues as quickly and safely as possible

If you are experiencing connectivity issues, we recommend checking our status page first for updates.

SLA (Service Level Agreement)

LeadIQ offers a Service Level Agreement (SLA) to ensure a standard of responsiveness and system availability. Key points include:

• Platform Availability SLA: 99.9% uptime

• Support Response SLA: 24 business hours

Please note that actual response times are typically much faster.

Support Response Times

While our formal SLA for support inquiries is 24 business hours, our Support team usually responds much quicker. On average, we respond to requests within:

• 1 to 2 business hours, depending on the volume of tickets in our queue

• Higher-tier plans and enterprise customers may receive prioritized support

If you submit a ticket, you can expect timely and professional help from a real human, not an automated bot.

If you have any trouble, please contact our Support team by clicking "Submit a request" at the top right of this page for further assistance.